Help with bookings, facility setup, and pilot access.

Check the session details, access instructions, booking status, and the next step if plans need to change.

1. Open the booking flow or rider account to confirm the booking status.
2. Check the host supplier, access notes, rules, and current status before changing plans.
3. If the booking is already confirmed or paid, use the cancellation or refund path that matches the terms shown on the booking.

Understand cancellation timing, refund review, and what the booking record will show next.

1. Check the cancellation terms shown on the listing or booking record first.
2. Late changes can move into refund review instead of instant reversal.
3. Payment issues, hold expiry, and reviewed refunds have different next steps, so confirm which one applies before retrying.

Choose the right host setup path and work through supplier details, facility information, hazards, documents, and payout readiness.

1. Choose Standard Host or Facility Host based on how your facility operates.
2. Complete supplier details, facility information, hazards, documents, and payout setup in the matching checklist.
3. Keep current records in place before the listing review can move a facility live.

Find the next step for rider payment issues, receipts, or host payout readiness without digging through admin language.

1. Riders should confirm whether payment is pending, captured, or failed before retrying.
2. Hosts should confirm payout readiness and any missing setup tasks in the workspace.
3. If a refund is already under review, wait for that review to complete instead of creating duplicate requests.

See how current review wording appears on listings and where to check supplier detail, hazards, and controlled records.

1. Public trust wording only appears when current reviewed information supports it.
2. Use the facility page to check supplier detail, hazards, access notes, and booking terms in one place.
3. Read the trust page when you want more context, not because the booking flow forces you there.

Create or sign in to a rider or host account and continue into the workspace that matches your role.

1. New riders can create an account before managing bookings and receipts.
2. Hosts can create an account, then complete review before public listing activation.
3. Admin access stays controlled and is not created from the public signup flow.