EquiShareEquiShare home
Menu

Help

Help with bookings, facility setup, and pilot access.

Riders can get help with booking questions, payment issues, receipts, guardian consent, refunds, site issues, and incident reporting. Hosts can get help with supplier details, facility setup, hazards, documents, review status, and payout readiness.

booking questionsreceiptsfacility setuptrust wordingpilot access

Riders

Booking questions, payment issues, receipts, guardian consent, refunds, site issues, and incident reporting.

Hosts

Supplier details, facility setup, hazards, documents, review status, and payout readiness.

Search results

Results for “receipts”

2 help paths matched your search.

Payments
Payments and payouts

Find the next step for rider payment issues, receipts, or host payout readiness without digging through admin language.

  1. Riders should confirm whether payment is pending, captured, or failed before retrying.
  2. Hosts should confirm payout readiness and any missing setup tasks in the workspace.
  3. If a refund is already under review, wait for that review to complete instead of creating duplicate requests.
Open host finance
Account
Create account

Create or sign in to a rider or host account and continue into the workspace that matches your role.

  1. New riders can create an account before managing bookings and receipts.
  2. Hosts can create an account, then complete review before public listing activation.
  3. Admin access stays controlled and is not created from the public signup flow.
Create account