Help

Help with bookings, facility setup, and pilot access.

Riders can get help with booking questions, payment issues, receipts, guardian consent, refunds, site issues, and incident reporting. Hosts can get help with supplier details, facility setup, hazards, documents, review status, and payout readiness.

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Riders

Booking questions, payment issues, receipts, guardian consent, refunds, site issues, and incident reporting.

Hosts

Supplier details, facility setup, hazards, documents, review status, and payout readiness.

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Results for “facility setup”

1 help path matched your search.

Host

Facility setup

Choose the right host setup path and work through supplier details, facility information, hazards, documents, and payout readiness.

Choose Standard Host or Facility Host based on how your facility operates.
Complete supplier details, facility information, hazards, documents, and payout setup in the matching checklist.
Keep current records in place before the listing review can move a facility live.

Start hosting

Contact support when

A booking, payment, or record needs a human review.

A confirmed session needs cancellation, refund review, closure follow-up, or receipt help.

A facility detail looks wrong: supplier name, resource description, price, rules, hazards, or arrival instructions.

A guardian, emergency contact, horse profile, or account record needs correction before booking.

Submit support ticket Sign in for support

Include these details

Support is faster when the record is clear.

Booking or receipt ID, facility name, resource name, date, and session time.

What changed: weather, footing, access, payment status, refund request, or host closure notice.

For incidents: what happened, whether anyone needs urgent care, who was on site, and any photos or documents to preserve.

Review bookings

For hosts

Use help when a listing or workspace record is blocked.

Facility setup: host category, Pony Club / club grounds template, resources, prices, rules, or hazards.

Operational records: closures, direct bookings, resource availability, trust documents, or payout readiness.

Host onboarding Host workspace

Immediate safety issue

EquiShare support is not emergency response.

If someone is injured, in immediate danger, or urgent care is needed, contact emergency services and the on-site host first.

After the immediate situation is managed, create an incident or support record so the booking, facility, evidence, and follow-up stay together.

Trust & safety