Contact support when
A booking, payment, or record needs a human review.
A confirmed session needs cancellation, refund review, closure follow-up, or receipt help.
A facility detail looks wrong: supplier name, resource description, price, rules, hazards, or arrival instructions.
A guardian, emergency contact, horse profile, or account record needs correction before booking.
Include these details
Support is faster when the record is clear.
Booking or receipt ID, facility name, resource name, date, and session time.
What changed: weather, footing, access, payment status, refund request, or host closure notice.
For incidents: what happened, whether anyone needs urgent care, who was on site, and any photos or documents to preserve.
For hosts
Use help when a listing or workspace record is blocked.
Facility setup: host category, Pony Club / club grounds template, resources, prices, rules, or hazards.
Operational records: closures, direct bookings, resource availability, trust documents, or payout readiness.
Immediate safety issue
EquiShare support is not emergency response.
If someone is injured, in immediate danger, or urgent care is needed, contact emergency services and the on-site host first.
After the immediate situation is managed, create an incident or support record so the booking, facility, evidence, and follow-up stay together.